Return Policy

At Vatican Gift, we want you to shop with complete confidence. If your purchase was not the right fit for you, we're here to help.

This Return Policy explains how to request a return, how refunds are processed, and what conditions apply to returns. Whether you wish to return an item because you've changed your mind or because you received a damaged or incorrect product, our Customer Care Team will be happy to assist you throughout the process.

Return Eligibility

You may request a return within 30 days from the date your order is marked as delivered by the carrier.

Returns received without prior authorization or without a return request may experience delays in processing.

How to Request a Return

You may request a return in any of the following ways:

• Log in to your Vatican Gift Account and submit a return request directly from your Order History.
• Use the dedicated "Return & Refunds" button available at the bottom of every page on VaticanGift.com.
• Contact our Customer Care Team, who will be happy to assist you throughout the process.

Once your request has been reviewed, you will receive all the necessary instructions for returning your item.

Preparing Your Return

Please prepare the parcel securely, making sure the item is well protected during shipping.

The returned item must be returned in perfect condition, showing no signs of use beyond what is reasonably necessary to inspect the item, and must include all original paper materials received with the order, such as:

• Apostolic Blessing parchment certificate (if applicable)
• Pope Leo XIV Card (if included)
• Any other printed materials originally enclosed with the shipment

Returning the complete package helps us process your refund more quickly.

Return Shipping Costs

If the item received matches the description and is not defective or incorrect, the following conditions apply.

Since the product dimensions, materials, photographs, and specifications are clearly indicated on each product page, and our Customer Care Team is always available to answer any questions before purchase, returns requested for reasons other than a defective or incorrect item are subject to the conditions described below.

• Return shipping costs are the responsibility of the customer.
• For returns shipped from outside the European Union, any import customs duties, taxes, or customs clearance fees charged when the parcel re-enters Italy are also the responsibility of the customer and will be deducted from the final refund.
• The original shipping cost paid when placing the order is not refundable.

If you contact our Customer Care Team, we can provide you with a FedEx prepaid return label together with all the necessary instructions.

Alternatively, you may use any courier or postal service of your choice. However, for customers outside the European Union, our FedEx return label is often the most convenient and economical option.

Refunds

Once your returned item has been delivered and successfully inspected, your refund will be processed.

When applicable, the refund will be calculated as follows:

• Item purchase price
• Less return shipping costs
• Less any applicable import customs duties or customs clearance fees (for returns from outside the European Union)

The refund will be issued to the original payment method.

Please allow approximately 3 to 5 business days after the inspection for the refund to be processed. Depending on your bank or credit card provider, additional processing time may be required before the funds appear in your account.

Damaged or Incorrect Items

If you received an incorrect item or your item arrived damaged, you may:

• Submit a return request through your Vatican Gift Account;
• Use the dedicated "Return & Refunds" button available at the bottom of any page on VaticanGift.com;
• Contact our Customer Care Team directly.

To help us resolve the issue as quickly as possible, please include one or more photographs clearly showing both the item and the reported problem. Photos may be attached either to your return request or to your email.

Each case is reviewed individually. Depending on the circumstances, we will provide the most appropriate solution, which may include a replacement, repair, or refund.

Need Assistance?

If you have any questions before placing your order, we encourage you to contact our Customer Care Team. We are always happy to help you choose the devotional item that best suits your needs.

Likewise, if you need assistance with a return, we'll be happy to guide you through every step of the process.