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Security of Your Information
Shopping at Vatican Gift is safe and secure. Your name, mailing address, e-mail address, payment details, and other necessary information are used exclusively to process your order and provide updates about its status. All payment transactions are processed directly through secure banking systems and protected by advanced encryption technology. Vatican Gift does not store or have access to your complete credit card information.
Privacy Policy
Vatican Gift respects and protects your privacy. Personal data is collected only for order fulfillment, customer service, and communication regarding our services or promotions. We will never sell, rent, or share your information with third parties for marketing purposes. Check our complete legal information in: Privacy Policy - Cookie Policy
Returns and Refunds
We stand behind the quality of our products with an unconditional money-back guarantee. You may return any item within 30 days of delivery for a refund of the product price (shipping and handling excluded).
- For items that were shipped free of charge, the actual shipping and handling cost will be deducted from the refund.
- Refunds will be processed once the returned item is received in our facility.
- Returns must be authorized in advance. Please contact us at [email protected] to receive return instructions.
Damaged or Defective Items
All items are carefully inspected before shipment. However, in the rare case that you receive a damaged or defective product, we will provide either:
- A replacement item at no additional cost
- A full refund of the product price, once the damaged item is returned
You will not be charged for shipping or handling fees related to the replacement.
Shipping Policy
Orders are shipped via reliable international couriers (such as FedEx or UPS) to ensure fast and secure delivery.
- Processing time: 3–5 business days
- Transit time: approximately 2–3 business days
- Tracking information will be provided by e-mail once your order has shipped
Please make sure that your shipping address is accurate and complete. Vatican Gift is not responsible for delays or losses resulting from incorrect or incomplete addresses provided by the customer.
Special Note for U.S. Customers
For orders shipped to the United States of America, all customs duties, taxes, and import fees are fully covered by Vatican Gift. You will not be required to pay anything upon delivery.
Customs Fees for Other Destinations
For shipments outside the United States, the customer is responsible for any duties, taxes, or import charges imposed by the destination country. Customs regulations vary by country, and customers are encouraged to verify local policies before placing an order.
Delivery Delays
Delivery dates are approximate and may vary due to courier delays, customs inspections, or force majeure events. While every effort is made to deliver orders on time, no compensation or refund is provided for delayed delivery.
Blessing Service
If you request the blessing service, please allow an additional 3–5 business days for this service before shipment.