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What should I do if I receive a defective or incorrect item?
We strive for perfection, but errors can occasionally happen. If you receive an item that is damaged, defective, or different from what you ordered, please contact us immediately. To speed up the resolution process, please include your order number and photos of the damaged or incorrect product. We will arrange for a replacement or a refund in accordance with our terms.
FAQs From Same Category
We process orders as quickly as possible, but we understand that plans can change. If you need to modify your order after it has been confirmed, please contact our Customer Care team immediately. You can reach us by visiting our Contact Us page and selecting "Customer Care" from the dropdown menu. We will do our best to accommodate your request before the order is processed.
Yes, absolutely. If your order has not yet left our facility, you can request a cancellation. Once the cancellation is confirmed, you will receive a full refund to your original payment method. Please contact us as soon as possible to catch the order before it ships.
You can track the progress of your purchase through these status updates:
- Payment Accepted: Your payment has been received and your order is confirmed.
- Processing in progress: Your order has been received and is currently being picked and packed. Note: If you requested the Pope's Blessing, your order will remain in this status while the item is taken to the Vatican for the blessing service.
- Shipped: Your package has been handed over to FedEx. Your tracking number is now active, and you can use it to follow your delivery in real-time.